May ’19

Citizens Advice

Citizens Advice has been in the news recently and we thought this would be a good time to remind readers about the service we offer to clients in Felixstowe.

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We’re an independent charity and part of the Citizens Advice network across England and Wales.

You can ring us on our new telephone number 0300 330 9016, or drop in whenever we are open, no appointment is necessary. We’ll do our best to help you straight away. If you need more time, then we can offer you an hour long appointment within the next week or so.

A reminder of the opening hours of Citizens Advice office in Orwell Road


Monday                               10.00am to 13.00pm and 14.00pm to 17.00pm

Tuesday                                10.00am to 13.00pm

Wednesday                          10.00am to 13.00pm

Thursday                              10.00am to 13.00pm

Friday                                    10.00am to 13.00pm



We also offer the following outreach services:


Felixstowe Library                                            Mondays 10.00am to 12.00pm

Haven Health Surgery                                     Wednesdays 8.30am to 11.30am

Walton Surgery                                                 Thursdays 14.00pm to 17.00pm

Framfield Medical Centre, Woodbridge   Thursdays 10.00am to 12.00noon


Our website has information on a range of issues, so if you have access to the internet it’s worth having a look at  If you don’t have a computer we have two in the Orwell Road office for the use of clients.


Our service is constantly developing to help clients manage new challenges.  We are now offering a new service to people claiming Universal Credit.   Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.


Claims for Universal Credit must be made online and we appreciate that some people may find this a bit of a challenge.  If you need any help in making your Universal Credit claim, call us for free on 0800 144 8 444. 

You can also visit us at our office in Orwell Road where we can support you in the early stages of your Universal Credit claim, from the online application, through to support with your application before your first full payment.